Press Release: DirectCourse Launches Person-Centered Counseling Training Program Pilot for the No Wrong Door (NWD) System through the Administration for Community Living (ACL)


‘No Wrong Door’ system offers better way to navigate access to long-term services and support

Philadelphia, PA, June 6, 2016 – Elsevier, a world-leading provider of scientific, technical and medical information products and services, in collaboration with the Research and Training Center on Community Living (RTC/CL) at the University of Minnesota’s Institute for Community Integration, today announced that its new Person-Centered Counseling Training courses are available to purchase. These courses were created after DirectCourse was selected by the Administration for Community Living (ACL) to develop and provide content for a newly-developed Person-Centered Counseling (PCC) Training Program pilot designed for systems navigators working in the No Wrong Door system.

The PCC Training Program launched January 4, 2016, in 12 pilot states and the District of Columbia. It is available to purchase to any state seeking to provide training to systems navigators of the No Wrong Door System. The NWD Person Centered Counseling Training Program content is authored jointly by the RTC/CL, the University of California, San Francisco, and Support Development Associates (SDA).

The U.S. Department of Health and Human Services’ Administration for Community Living has selected Elsevier and the Research and Training Center on Community Living at the University of Minnesota to develop and provide this new content as part of DirectCourse, an online training curriculum designed for the workforce that supports people with disabilities.

“The commitment to person-centered community-based services translates well into education for NWD professionals as they assist individuals in finding community-based long term services,” said Amy Hewitt, Director, RTC/CL. “It can be challenging for people seeking services to determine which agency to access for long term care services. Now, service coordinators across all state agencies can work with a common set of person centered skills and knowledge of services in the community to make the appropriate referrals.”

The PCC Training Program is comprised of six online courses developed by the RTC/CL and the University of California, San Francisco, and one in-person course developed by Support Development Associates (SDA) that will train support coordinators within participating states on the four key functions of a state’s No Wrong Door System, including:

  • Public outreach and coordination with key referral sources
  • Person-centered counseling that helps make sense of a fragmented system and facilitates the best informed choices by those seeking services
  • Streamlined access to public long-term services and support (LTSS)
  • State governance and administration (data-driven decisions)

“Elsevier and the RTC/CL is proud that DirectCourse is working so closely with ACL on this important project, and excited to play a significant role in a program that establishes national training for the No Wrong Door System person-centered counselors,” said Barbara Cullen, Vice President, Strategy and Product Development at Elsevier. “No Wrong Door is creating a paradigm shift in terms of how agencies and organizations collaborate to successfully implement a LTSS access system.”

The eight Part A States that initially were awarded grants to participate in the No Wrong Door System pilot include: Connecticut, Massachusetts, Maryland, New Hampshire, Oregon, Vermont, Wisconsin and Washington. Since that time, an additional four states have been included, along with the District of Columbia: Alabama, Colorado, Hawaii and Virginia.

For more information about these new courses, including how to purchase, visit the DirectCourse website at

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About Elsevier
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, deliver better care, and sometimes make groundbreaking discoveries that advance the boundaries of knowledge and human progress. Elsevier provides web-based, digital solutions — among them ScienceDirect, Scopus, Elsevier Research Intelligence and ClinicalKey — and publishes more than 2,500 journals, including The Lancet and Cell, and more than 33,000 book titles, including a number of iconic reference works. Elsevier is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

About the Research and Training Center on Community Living at the University of Minnesota
The Research and Training Center on Community Living provides research, evaluation, training, technical assistance and dissemination to support the aspirations of persons with developmental disabilities to live full, productive and integrated lives in their communities.

About the Administration for Community Living
The Administration for Community Living was created based on a commitment to one fundamental principle—that people with disabilities and older adults should be able to live where they choose, with the people they choose, and fully participate in their communities. A division of the U.S. Department of Health and Human Services, ACL works with other federal agencies, states, tribes, academic and research institutions, and local community networks to ensure access to needed community services, individualized supports, and other forms of assistance that promote self-determination, independence, productivity, and integration and inclusion in all facets of community life.


Media contact
Christopher Capot
Director, Corporate Relations
+1 917 704 5174

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