The high impact of competency-based training is being recognized throughout the industry

Summary:
Helping people with disabilities and older citizens to build and enjoy rewarding lives in their communities is an important pursuit. As MCOs continue to take on responsibility for disbursement of related services and funding under Medicaid, they must look for the best ways to fulfill that mission. A primary goal should be insistence on the creation and maintenance of well-trained direct support staffs with the full range of knowledge and competencies required to create an environment of superior, sustained care for these higher-need populations. By requiring staff education specific to the environment in which these members are served, MCOs can put in place a system that helps them meet their own goals while contributing to the U.S. healthcare’s “Triple Aim” of improving the experience of care, improving the health of populations and reducing per capital costs.

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