Training leaders to move the industry forward.
College of Frontline Supervision and Management
The stability of the DSP workforce is often directly related to the quality of supervision they receive. That’s why we created the College of Frontline Supervision and Management, a series of courses designed for those who are – or soon will be – in leadership roles.
Every lesson is designed to give direct support professionals the knowledge, skills and attitudes they need through innovative, engaging and interesting training.
Training and Orientation
This course explains the value of training. It will help you learn to unlock staff members’ potential and improve retention through quality training. You will gain insight that will help you select training topics, help people learn, and assess each person’s performance.
- Lesson 1: Understanding Training
- Lesson 2: Choosing Training Tropics
- Lesson 3: Choosing Training Methods
- Lesson 4: Understanding Employee Assessment
- Lesson 5: Orientation Practices
Fueling High Performance
This course will introduce you to management, training, and organizational practices you can use to reduce turnover and increase employee satisfaction, productivity, and competence.
- Lesson 1: Competency-Based Training
- Lesson 2: Employee Development
- Lesson 3: Teamwork
- Lesson 4: Coaching and Positive Discipline
- Lesson 5: Employee Participation, Motivation, and Recognition
Developing an Intervention Plan
This course will help you to develop a plan to reduce turnover and identify the reasons for it. You will develop a step-by-step plan for improving retention throughout your organization.
- Lesson 1: Understanding the Intervention Plan
- Lesson 2: Organizational Assessment-Part 1
- Lesson 3: Organizational Assessment-Part 2
- Lesson 4: Developing Your Intervention Plan
Recruitment and Selection
This course will teach you best practices for hiring the right employees. It will cover recruitment, marketing strategies, candidate screening, and selection.
- Lesson 1: Recruitment and Marketing
- Lesson 2: Realistic Job Previews
- Lesson 3: Selection and Hiring
Preparing for the Supervisor’s Role in Human Services
This course will teach you about the fundamental duties essential to supervisory roles. You will also gain insight into the four key skills that are essential to your success to ensure you are ready for a supervisory position.
- Lesson 1: Supervisors and Their Roles
- Lesson 2: Professional Relationship Building
- Lesson 3: Understanding Leadership
- Lesson 4: Communication in a Supervisory Role
- Lesson 5: Supervising Diverse Work Teams
Your First Few Weeks and Months as a Supervisor
This course will give you an overview of the management skills you will need if you are a new supervisor or if you have been in this role but never had formal training. You will learn how to create an open, organized, and efficient organization that will drive better performance from your staff.
- Lesson 1: Stepping Into the Supervisory Role
- Lesson 2: Supervising and Managing Daily Operations
- Lesson 3: Planning and Organizing Meetings
- Lesson 4: Time Management, Delegation, and Organizational Skills
- Lesson 5: Conflict Management, Decision Making, and Problem-Solving
Future Course Development
The University of Minnesota’s Research and Training Center on Community Living is committed to continued development of courses that will help meet needs of real workers in real settings. We are also in the process of adapting our courses to be more applicable for parents and other family members, service coordinators and government agency staff who may be involved in the process. These updates have been and will continue to be guided by the needs of those who purchase and use the College of Direct Support courses delivered on the Elsevier Performance Manager platform.