When Kendra Majette is asked to summarize success as a Direct Support Professional (DSP), she says one word: “Trust.” Kendra, 32, has been a DSP at Ability Beyond Disability in Danbury, CT for over four years and is the subject of “The DSP Chronicles” for March-April from the College of Direct Support/DirectCourse (CDS).
Kendra supports twelve individuals Monday through Thursday as part of the organization’s Day and Work Services. Each Friday she drives nearly twenty miles to assist two men who service the magazines and books at a grocery store in New Milford, CT. To add to this already busy workload, on Tuesdays, Wednesdays and Sundays Kendra covers open shifts at various residential homes.
“Building trust with people over time is very important in this job,” Kendra says. “People need to know you and know that they can trust you and that you will be there and know what you expect. Trust makes all the difference in doing this job well.”
She is a graduate of the agency’s Pathways to Excellence career track program. A major component of that program is the CDS web-based curriculum. “CDS taught me a wide range of skills needed in this profession,” she adds. “There, I learned what a DSP does day in and day out and what are the best practices in the field.”
Click here to read the full story on Kendra Majette.